These are the top 10 questions about websites I’m asked when I first talk with someone about their website. Some of these questions and issues overlap; as do the answers. For the person asking, each question is important and may be challenging to ask because they may be uncertain what to ask or how to begin. Websites and internet lingo is a foreign language to many people and that’s OK—I understand. Recently I have been working with churches. So I decided to create a series of blog posts about the common questions, issues and answers to help those who are on the same search.
Top 10 Questions Asked About Websites
Although this article is focused on church websites these questions, issues and answers are not exclusive to them. All businesses and industries can undoubtedly relate to the Q&As and we’re happy to work with you.
The Questions and Answers
The answer to most of the above question is “Yes, I can help and yes I can do that.” Depending on the situation and the need(s) often more information is needed to give an accurate quote.
1. “Do we need a website?”
Yes. Your website tells the story about your church. For example first time visitors will learn who you are, what you’re about and what to expect at worship, as well as worship times and the exact physical location.
Members can be engaged with the website through the upcoming events, finding detailed information mentioned in services and looking at the photos from recent events, as well have the opportunity to give online.
Regular attendees can learn how to become a member, who and where to find out information on how to serve. These of course, are just a few examples.
2. “Can you look at our website and tell us what needs to be done to improve it?”
Yes, I can give you my opinion, but it’s not always what you want to hear. It takes seconds for a website visitor to decide if they will stay or leave when they land on a website. Some recent studies indicate it takes 7 seconds. That is a quick first impression. What impression does your website give? It’s the front door to your church. Is the first impression giving the impression of a growing, active, God filled church? Or is it a big yawn with dated content, hard to navigate and tired out of date design?
Sometimes the first impression is favorable but the website falls flat for function. Contact information and physical location are 2 key pieces information and must be highly visible. Other common issues are details for a visitor which can be nonexistent or incomplete, leaving many unanswered questions. The same is true for regular attendees and members. Many churches have on-going activities open to people of all ages and are active in their communities but this is not conveyed on their website.
I can review your website and give you a list of areas that need improvement based on your goals.
3. We need help with our website, our volunteer is no longer able to do it, can you do it?
Yes I can help. I prefer to work in WordPress however I do have experience with a variety of systems. I will need to look at your website and log in to give you an accurate quote.
4. We have a website but not sure how to make changes (that volunteer or member has moved on), can you help?
Yes, see answer #3.
5. We have a website but we’re not very happy with it, the person who created did their best but its not functioning or can no longer maintain it. Can you help?
Yes, see answer #3.
6. We have a website but not sure how to login.
This make take a few emails or phone conversations but with a little detective work on both sides the information is usually recovered or a new solution is found.
7. How quickly can you change it?
This depends on what exactly is needed. If you need content updated, depending on the amount, this can usually be done within days.
8. Can we use the system, website software we have for the redesign?
If it’s working for you – yes. If you are needing help updating your current website I can most likely work with your current system.
9. How much will it cost for you to do the job?
Costs can vary on projects. Once we discuss the details of what is needed whether it’s a few changes, a redesign or new website I will give you a written quote.
10. Is it best to maintain the website by a church member or volunteer or use an outside source?
Using an outside source like Silver Cricket Designs will insure your changes are done consistently and in a timely manner because your job is a priority. This is our profession and what we do, so your job will be put into the work schedule asap. Part of our agreement with you is to give you a quick turn around time. If you use an outside source you should have a written agreement so both parties know what is expected-including pricing and turnaround times.
If you are looking for help, have questions or would like to discuss your website, contact Rhonda.